GiftTree
GiftTree Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GiftTree has 1.8 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Arrived on day i selected, Ease of ordering, Ordering was easy.
Cons: Non delivery of order, Inability to fix the problem, Delivery estimation was a lie inability to fix problem.Recent recommendations regarding this business are as follows: "LATE DELIVERY, unprofessional service and cheap products!", "One", "If you want real gourmet goods, order from somewhere else.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GiftTree has 1.8 star rating based on 80 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Arrived on day i selected, Ease of ordering, Ordering was easy.
Cons: Non delivery of order, Inability to fix the problem, Delivery estimation was a lie inability to fix problem.Recent recommendations regarding this business are as follows: "LATE DELIVERY, unprofessional service and cheap products!", "One", "If you want real gourmet goods, order from somewhere else.".
Most users ask GiftTree for the refund as a solution to their issues.
Review authors value the most Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | New York, New YorkNever using GiftTree again!
I SHOULD HAVE CHECKED THE REVIEWS BEFORE I BUY FROM GiftTree. Had the same problem as other customers ordering in advance to make sure it will arrive on Christmas time.
One basket arrived three days after Christmas, second 6 days later and third basket arrived 13 days after Christmas! On top of that people that received the third basket are close enough to us to send us pictures of the basket all messed up and with cheap products in it. We spent $430 for cheap snacks! The first two baskets were sent to important people to us for appreciation, we feel so uncomfortable!
On Jan 2nd I called to complain about the lateness of the first two baskets and that the third basket wasn't received at all! Guy called James told me the same thing as other unhappy customers. The delivery was only for an "estimated date" and he refused to give back any refund. I asked for a refund on the third basket that wasn't received at all and he said they have to investigate with posts and he accused me of giving the wrong address.
So unprofessional! He said he will send me an email.
I never received an email or refund from them and later that day the basket was delivered to the right address, almost two weeks from the day I ordered it. I will never use GiftTree again!!!
User's recommendation: LATE DELIVERY, unprofessional service and cheap products!
Brunt my 7 year old
My son wanted to gift his mother chocolate for Christmas, and Gift Tree seemed to offer the perfect package. Unfortunately, the package was delivered to the wrong address.
Gift Tree's Customer Support called and left a voicemail, stating that the owner of the incorrect address had called about receiving the package, but the intended recipient did not live there. Armed with this information, my wife and son visited the wrong address to see if they could retrieve the package, only to be ignored by the homeowners. I called back Gift Tree Customer Support, only to be informed that the mistake was my fault due to the wrong address.
This seemed ridiculous to me, considering I've successfully placed over 8 online orders in the last 2 months using Chrome's autofill for my home/billing address. I was told that the order was charged and fulfilled, and I would be charged again to have it resent.
Buyer Beware!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to perform
Preferred solution: Refund shipping cost and extra fee of product delivery date
Increased prices from catalog
Received gift, due to my age and health issues, I was not able to attend
User's recommendation: One
This company is a rip off.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
- Do not honor their commitments
Preferred solution: Full refund
Lost tracking e mail for gift sent
- Failed to deliver product and were extremely unprofessional
- Poor customer service
Preferred solution: Deliver product or service ordered
Overpriced "tower" (basket) of "gourmet" goods
User's recommendation: If you want real gourmet goods, order from somewhere else.
Overpriced and Overpromised
- Non delivery of order
- Delivery estimation was a lie inability to fix problem
- No interest in customer satisfaction
Preferred solution: Full refund
I'M HURT, DISAPPOINTED AND MAD!!
I'M HURT, DISAPPOINTED AND MAD!!!! SHAME ON GIFTTREE.
I ordered a Orchard Fruit Basket for my Dad for Fathers Day and they sent my Dad this horrible piece of CRAP!!! I paid almost $80.00 for that fruit basket and they have the nerve to bring my Dad 3 apples, some misc items from the DollarTree and some sunflower seeds!!! REALLY??? ARE THEY SERIOUS!!
What is Nutty Buddy, candy, crackers, sunflower seeds doing in what's suppose to be an all fruit gourmet "Fruit Basket"? Then cover up sloppyness with a tired looking red Christmas bow. My 5 year old could do better then this! You really thought it was cool to send my father a leftover Easterbasket from the Dollar store.Then add insult to injury I am still fighting to get my Refund.
I'm FURIOUS!! They RUINED MY FATHER'S DAY SURPRISE. I called them several times was told they would issue me a refund and would have the basket picked up my Dad waits all day its Fathers Day Weekend noone shows up.
I should not have to beg them to come get their deplorable representation of what should have been a Orchard Fruit basket. This is bad business, bait and switch..they are scam artist DO NOT BUY FROM THEM and I JUST WANT MY MONEY REFUNDED..ASAP!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed
Not sure why it's saying issue was resolved nothing was done. I just won't order from this company again.
Very bad service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad apple
Gift never delivered, poor customer service
A few days after not hearing back, I sent another email to their Customer Service, this time copying another person who had been on the original email. She called me immediately, apologized for the poor service on their part, and issued me a full refund.
My MIL did eventually receive the basket but the quality wasn't that great. Even though they did try to rectify not sending it in time with a refund, I still wouldn't recommend ordering from them.
Pictures are not what you get
Preferred solution: Let the company propose a solution
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We deeply regret the frustrations caused by the delayed deliveries and the condition of the baskets. We apologize for any discomfort this has caused, especially during such important celebrations.
The expedited shipping option was strongly recommended to ensure Christmas arrival. Regarding the initially delayed third basket, we understand your concern, and we're grateful that FedEx was able to locate and add the unit number, enabling the delivery to be completed. In regards to your conversation with James, we're sorry for any confusion or frustration caused by the communication. We take your feedback seriously and will address this internally to improve our customer service.
As a gesture of goodwill, we'd like to offer a partial refund for the inconvenience you've experienced. Additionally, we'll be sending you a gift card via email as our way of apologizing for the substitutions made in your gift basket.
We value your business and the opportunity to make this right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.